Returns & Exchanges

At xTool, we stand by the quality of our laser engravers and accessories with a 30-day money-back guarantee to ensure you have the best crafting experience possible. If you are not completely satisfied with your purchase, we are here to help you with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all manuals, accessories, and promotional gifts to ensure a full refund and prevent damage during transit.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit for quality assurance, we will process your refund or exchange within 7 to 10 business days to your original payment method.