Frequently Asked Questions
Everything you need to know about our laser cutters and engravers.
What is the typical shipping timeframe for xTool machines?
Most in-stock machines are processed within 1-3 business days and typically arrive within 5-7 business days depending on your location.
Do xTool products come with a warranty?
Yes, all xTool machines come with a 12-month limited warranty covering manufacturing defects and hardware failures under normal use.
What is your return policy for open-box electronics?
We offer a 30-day return window. If the machine has been used, a restocking fee may apply, and the item must be returned in its original packaging.
Which software is compatible with xTool laser engravers?
Our machines are fully compatible with our proprietary xTool Creative Space (XCS) software, as well as industry-standard software like LightBurn.
Do you offer technical support for setup and troubleshooting?
Absolutely. We provide comprehensive technical support via email, live chat, and an extensive online knowledge base featuring video tutorials.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Klarna or Affirm to help you get started with your projects sooner.